Covid-19 Information

Hotel Grand Saigon is one of the 5-star hotels located in the heart of Saigon and a member of Saigontourist Group, with the aim of always striving to welcome valued customers back to the hotel in a safe and comfortable manner service experience. Meanwhile, we always give priority to the health and safety of you and your staff. In addition, the hotel always adheres to the recommendations and instructions from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC) and Government agencies.

We understand this unexpected issue has a huge impact on your decision-making of booking and traveling. Therefore, we decided to adjust the cancellation policy. Specifically, we will waive the cancellation fee and refund the full cost for cancellation 4 hours prior to check-in time.   Reservation Here

In addition, we will strictly take all measures to protect your health and avoid spreading epidemics in the community as follows:

  • All guests and staff are required to check their temperature and wear masks when entering and leaving the hotel.
  • Hand sanitizer is installed at all entrances of the hotel and elevators.
  • Social distances are applied throughout the hotel area.
  • Strict cleaning procedures in all rooms where guests stay, especially surfaces or objects that are touched and used a lot such as: door handles, light switches, remote controls, elevator buttons …etc.
  • We have increased the frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces and public areas such as lobbies, restaurants, meeting and event spaces, public restrooms, fitness centre equipment, elevator and escalator surfaces.

Once again, we are very appreciated for your supporting and continuously using our service in this challenging time. We are looking forward to seeing you soon.

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